Policy

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NO TALKING, TEXTING OR MOBILE DEVICE USE DURING THE FEATURE
Talking and illuminated phone screens are disruptive and distracting, and are prohibited during movies. If you need to have a conversation, take a call or send a message, please step out into the lobby.

AGE POLICY
In tandem with our no talking policy, we do not admit children under the age of 6 to most of our regular screenings, as they are unlikely to be considerate audience members during features not geared towards younger audiences. This includes infants. This policy is waived for family-friendly and kid-centric movies, which are clearly noted as "children allowed" on our website and app. However, children of all ages are of course welcome to attend private screenings.

NO OUTSIDE FOOD OR DRINK
We are licensed a bar and restaurant, and as such do not allow outside food or drink of any kind to be consumed on our premises.

We do not tolerate harassment, discriminatory remarks or hate speech on our premises. Failure to comply with any of our policies or any direction by a staff member may result in immediate removal from the premises without refund.

REFUNDS AND EXCHANGES
Refunds and ticket swaps are available for most purchases up until showtime, but please note that online service fees are not refundable. Visit the box office, call 541-686-2458, or email info@metro-cinemas.com to request a refund or exchange. You may also refund a purchase to an account credit by logging into your member account on our website or mobile app.

RESERVED SEATING
While certain screenings and events are general seating, we offer reserved seating for the majority of our shows. Seats may be reserved when purchasing advance tickets on our website or mobile app, or you may select a seat at the box office.

CLEANING AND AIR CIRCULATION
Even before the pandemic, our standard practice has been to wipe down our vinyl-upholstered seats with a disinfectant solution between every show.

Cinemas adhere to higher air-flow requirements than almost any other type of indoor public space. A high-capacity make-up air unit cycles in fresh air from outside 24/7, and each auditorium uses its own individual air handlers, which means that at no point does air from one auditorium cycle through any other.

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